Assessment of the human communication indexes between employees of branches of Social Security Organization in Tehran ( Iran)

Objective: The purpose of this study was assessment of the human communication indexes between employees branches of Social Security Organization (SSO) of Tehran Method: The method used in this study, the survey method is most common in quantitative research .The sample size was calculated based on Morgan 271 were randomly selected based on these numbers. This study was conducted to collect data and information from the questionnaire were used. Questionnaire consisted of 32 questions of human relations which 5 first question demographic questionnaire and subjects such as sex, education , work experience , marital status and age were included in the study , as well as other questions samples to determine the basis of human relations based on the five choice Likert scale (always , often , sometimes , rarely , never ) was designed. In this project, SPSS software was used to analysis the data. Findings: The results showed that the level of communication skills of staff from the employees' point of view is evaluated desirable (p<0.05). The study results showed that the central staff organization perspective on human communication of employees in these organizations varies according to gender and gender workers on the significant relationship of the staff human relations index. 40% of male participants and 27% of female participants evaluated communication skills, desirable. So men, more than women have a positive opinion about the staff of Organization human communication index. staff's view about the organization of the employees in the organization of human relationships education are different (p<0.05) in terms of their scores significantly negatively correlated Affairs staff to staff communication skills. A negative correlation means that higher level, the weaker the staff of Human Relations have evaluated. staff perspective on human communication parameters of the staff in terms of work experience is different (p>0.05). Thus, no significant correlation between duration of working on their score is an index of human communications staff. staff's view about the employees in the organization about human relationships in terms of a significant relationship between marital statuses (p>0.05) of employees and their score to human communications index of staff. However, 35% of married people and 19% of single people evaluated communication skills of personnel, appropriate. Thus, there is no significant correlation between duration of working and their score to staff index of human communications (p>0.05). Positive correlation means that with increasing age, a higher score on the index of human communications staff are employees and age, people are more important than communication skills. Positive correlation means that with increasing age, employees have higher scores on the index of human communications and aging causes people to care more about communication skills.

increased connections with mental health is associated with. Jelokhani (2009) and Ostovari (2009) also According to studies reported that conflict management and communication skills and effective communication in the relationship. Therefore, in order for an organization to be competitive in the era of globalization and industrialization should be able to be more attentive to organizational productivity and performance, so Based on studies, it becomes clear that effective communication and how communication skills can help organizations to improve productivity and performance. The success of the research in this area could provide more duties. Since any studies made about staff of central on human communications, therefore this study addresses this important study In an effort and examine organization aims indicators of human communication and its utility has been evaluated from the perspective of agency staff. Hypotheses: 1) It seems that human communication index of employees has a desirable level.
2) The attitude employees about human communication index is different base on gender.
3 Their results showed that Interpersonal interaction and interpersonal skills in organizations plays a very critical role in the development of organizations. They assumed learning the verbal and nonverbal skills very important. Also conclusions of their study showed that many of these skills transfer from managers and super wiser to employees and it means that if a manager in the organization, has this kind of abilities and skills, both can take steps towards a successful organization and can transfer skills to under the supervision staff. Faith &et al (2013) studied Improvement of communication skills in the workplace. Their results showed that communication skills can lead to increased employee satisfaction and increased patient satisfaction in health care organizations. They also reported that improving the staff communication skills in healthcare organizations will also reduce healthcare costs. Improve staff efficiency and reduce the deficit leads the world in performance outcomes in organizations has been reported to increase communication skills. Levinson et al developed a research in communication skills of physicians focusing proctor. The research results shown that although communication skills of physicians affect the patient satisfaction and motivation for better cure, many of physicians are weak in this field. They proposed planners and politicians to promote personal education levels with increasing financial aids and for motivating the personal affectivity, they proposed incentives. Uiterhoeve Rj& et al (2010)conducted a research that systematically invested the studies which have been done on communication skills and its effect on servicing and patient's satisfaction in clinics. Results shown that teaching communication skills personally comprises physicians and nurses which leads to increase of patients satisfaction; even educated personnel are more eager to serve patients. Baraty et al (2012) analytically studied 309 people of health network in the village of Bahar named "Bahar's physicians communication skills". This investigation showed 9% ideals of whom were studied. Also, communication skills in females were in a higher range. This study also shows that as the work years and age of personnel increases, the communication skills

International Letters of Social and Humanistic Sciences Vol. 45
weaken because of work weary and lack motivation. Communication Skills also can be affected since that over 50 years old employees are less educated. Furthermore, the difference between scores average of Communication Skills, represents good condition of skills among high educated employees. Investigating the effective factors among participants in the study showed that age, gender and participants educational license were of the most important indexes in communication skills.

Method:
The method which used in this investigation is measurement; the most common method in quality investigation. In order to gather demanded data and information, questionnaire has been used. Questionnaire includes 32 questions about human Communication in which 5 first questions relates to demographic alternatives of research samples including instances such as age, gender, education, work, experience and marriage. Also, other questions are based on human communications index of investigation Samples who designed the basis of Likert spectrum. This consists of cases such as: often, sometimes, rarely and never. Content and illustrative study was used in order to invest the questionnaire descriptively. Therefore, questions of the questionnaire studied by 5 experts one by one in order to evaluate the relation between speech and studied alternatives. Then wrong and vague speeches has been deleted or modified after investigations. Furthermore, lasting indexes of questionnaire calculated 0.797 by Cronbach's Alpha which represents the acceptable lasting of questionnaire. Statistical society of this investigation comprises 500 staff of the branches of Social Security Organization in Tehran which that 217 people have been chosen randomly as example. Data analysis of this research done by SPSS software as factor's distribution is normal, perceptional statistics such as Key score, Spearman unity and index test used in order to test the hypothesis on the basis of alternatives measurement level. Findings: 217 people of central head quarter staff has been studied. Amplitude distribution of individual alternative of investigated units has been shown in table 1. Amplitude distribution of investigated alternatives showed in Table 1. s your idea about a situation in which an employee has go on a leave and this depends on other colleagues to take his/her responsibility"."Do you help your colleague when his/her work gets heavy?" answered always and often by 39% , sometimes by 38%, rarely and never by 23%. "Do colleagues feel appropriate about having relations and co working with each other?", was answered always and often by 37%. 17% of employees answered always and often, 29% answered sometimes and 53% answered rarely and never to answer: "do colleagues think about each other equally and relate with each other equally or not?" they answered this question asking for their idea about: "colleagues focusing on each other while they are speaking or not?"; this way: 51% always, 34% often and 14 % rarely and never. 49% of employees chose always and often, 29% chose sometimes, 22% chose rarely and never to answer this question: "is it possible to respect your colleague even in though situation?"Answers to the above question are: 40% always, 37% sometimes, and 22% rarely with never.53% of staff chose always and often to answer the following question: "Do colleagues laterally declare their kindness and affection to each other?"."Could an employee confirm his/her colleague's speech with head moves in addition to oral confirmation?" "Do colleagues try to deal each other smiley?" was answered always and often by 48%, sometimes by 37% and rarely with never by 14%. "What's your idea about speech which confirmed by hand and head shaking?" was answered always and often by 46%, sometimes by 39%, rarely and never by 15%."Do you express your feelings using your face gesture?"; was answered always and often by 52%."Could colleagues face each other eagerly?" was answered always and often by 41%, sometimes by 36%, rarely and never by 22%. "Do you try to face the other colleagues respectfully?"; was answered always and often by 65%. "Do colleagues try to act friendly with each other "; was answered always and often by 51%. "Do colleagues try to face each other sincerely?"; was answered always and often by 42%, sometimes by 36%, rarely and never by 22%. "Do reactions among colleagues are incessantly positive?" was answered always and often by 24%, sometimes by 37%, 39% rarely and often. "do you think young workers are more successful than the others in their communications?"; always and often by 37%, sometimes by 36%, 27% rarely and often. "Do females are more

International Letters of Social and Humanistic Sciences Vol. 45
successful in their communications?"; answered always and often by 41%, sometimes by 35%, 23% rarely and often. "do males are more successful in their communications?"; answered always and often by 51%, sometimes by 38%, 10% rarely and often. "Do old workers are more successful in their communications"; answered always and often by 47%, sometimes by 29%, 23% rarely and often. "do workers have positive attitude about their work environment?"; answered always and often by 31%, sometimes by 31%, 38% rarely and often. "How much workers care about how they look like?"; answered always and often by 45%, sometimes by 30%, 25% rarely and often. "How much workers use body language in their communications?"; answered always and often by 43%, sometimes by 38%, 19% rarely and often. Index test investing the favorite employee's communication skills from their point of view is given in table2. As given in table 5 contents, p-value measured more than 0.05 which showed that employees' work experience has not a significant relation with their human communication. As given in table 6 contents, p-value measured more than 0.05, so first assumption that take pvalue zero. Therefore employees' marriage statues have not a significant effect on their human communication index grade. As given in table 8 contents, p-value measured less than 0.05; therefore Basic premise about p-