Role of Insurance Ombudsman and Grievance Management in Life Insurance Services in Indian Perspective

Yadav, Rajesh K.; Mohania, Sarvesh

doi:10.18052/www.scipress.com/ILSHS.31.9

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Role of Insurance Ombudsman and Grievance Management in Life Insurance Services in Indian Perspective

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Abstract:

A grievance is defined as a wrong or immoral suffered which creates ground for a complaint. In other words, dissatisfaction of customer on a product or service offered by a manufacturer or a service provider. The study focuses on the grievance management in life insurance services by the insurance ombudsman in India. In today’s scenario of insurance market, with the large volume of insurance transactions and huge customer size, it is an accepted fact that there will be growing number of policyholder grievances for every insurance providing company. The study is based on the secondary data collected from IRDA and research papers from various journals. The study concluded that in grievance management role of insurance ombudsman is very important and constant increase in number of complaints received by various Ombudsman all across the India shows that the policy-holders are gaining their confidence and trust in the institution of Insurance Ombudsman.

Info:

Periodical:

International Letters of Social and Humanistic Sciences (Volume 31)

Pages:

9-13

DOI:

https://doi.org/10.18052/www.scipress.com/ILSHS.31.9

Citation:

R. K. Yadav and S. Mohania, "Role of Insurance Ombudsman and Grievance Management in Life Insurance Services in Indian Perspective", International Letters of Social and Humanistic Sciences, Vol. 31, pp. 9-13, 2014

Online since:

June 2014

Authors:

Rajesh K. Yadav, Sarvesh Mohania

Keywords:

Grievance, Insurance Ombudsman, Life Insurance

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Distribution:

Open Access

This work is licensed under a
Creative Commons Attribution 4.0 International License

References:

Available from: http: /www. irda. gov. in/ADMINCMS/cms/LayoutPages_Print. aspx?page=PageNo233.

Baradhwaj C. L., IRDA Journal 9(11) (2011) 14-19.

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Desikan R., IRDA Journal 9(11) (2011) 26-29.

Gunturi S. S., Kulkarni R., IRDA Journal 9(11) (2011) 20-25.

Jawaharlal U., IRDA Journal 11(6) (2013) 3.

Kutty Shashidharan, The Journal of Insurance Institute of India XXXVI (2010) 15-45.

Patel Alpesh, IRDA Journal 8(6) (2010) 15-18.

Roy Joydeep, IRDA Journal 9(11) (2011) 11-13.

Yadav Rajesh K., Mohania Sarvesh, Indian Journal of Economics and Development 1(1) (2013) 29-37. ( Received 07 June 2014; accepted 13 June 2014 ).

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[1] P. Veluvali, Emerging Markets from a Multidisciplinary Perspective, p. 17, 2018

DOI: https://doi.org/10.1007/978-3-319-75013-2_2

[2] S. Prajapat, V. Sabharwal, V. Wadhwani, Proceedings of International Conference on Recent Advancement on Computer and Communication, Vol. 34, p. 41, 2018

DOI: https://doi.org/10.1007/978-981-10-8198-9_5

[3] S. Malhotra, I. Patnaik, S. Roy, A. Shah, "Fair Play in Indian Health Insurance", SSRN Electronic Journal , 2018

DOI: https://doi.org/10.2139/ssrn.3179354

[4] S. Khera, . Divya, "Impact of IRDA Guidelines on Consumer Confidence in Life Insurance Market: Then and Now", Jindal Journal of Business Research, Vol. 9, p. 117, 2020

DOI: https://doi.org/10.1177/2278682120968985

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